FAQ

How long does delivery take? — Orders placed before 2pm are dispatched the same working day. UK delivery takes 2–4 working days, tracked.

How much is delivery? — Standard UK delivery is £2.95 — FREE on orders over £35.

Where do you deliver? — We currently deliver within the United Kingdom only.

What if I change my mind? — You have 14 days from delivery to return any unused item in its original packaging for a full refund.

What if my item arrives faulty or damaged? — Tell us within 14 days with a photo and we'll make it right — replacement or full refund, your choice.

How do I contact you? — Email hello@hometweak.uk — we reply within 1–2 working days.